Under extended producer responsibility (EPR) for packaging, obligated producers must pay a fee on the packaging they supply or import into the UK.
These fees will fund local authorities’ costs of collecting and recycling household packaging waste.
Local authorities can use their local authority payments (LAPs) account to manage their payment information, including:
- viewing and downloading payment documents
- viewing and confirming local authority bank details
- raising a customer service ticket
Read guidance about local authority payments under EPR for packaging.
Before you sign in
To use this service you must have:
- been nominated
- registered for a LAPs account
Sign in to your account
Contact Defra
Contact the EPR for packaging team if you need help signing in to your account.
Telephone: 0300 060 0002
Monday to Friday 8am to 4.30pm (closed on weekends and bank holidays).
Email: eprcustomerservice@defra.gov.uk
We aim to respond to your request within 5 working days but complex queries may take up to 20 days.
